Frequently asked questions

You can DM us on Instagram for enquiries, recommendations, or help with placing an order.

Absolutely. You can DM us for enquiries, recommendations, or assistance with your order.

Yes, we’re always happy to help. Send us a message and we can recommend books based on your preferences, favourite tropes, or spice level.

Yes, you can reach out via Instagram or through our website if you have any questions about your order.

Some bundles are available both in-store and online, while others are exclusive to one or the other. Our team can finalise your orders or make adjusments through in store or by DM'ing us. We are happy to have you in-store in case of any requirements.

Yes, you can shop with us both in-store and online. Availability may vary, and we often have additional titles in-store that aren’t currently listed online, so it’s always worth stopping by to see what else you might find.

If you’re after a specific item, feel free to contact us and we’ll let you know if it can be reserved.

Yes, we host events, book launches, and author signings. Follow us on Instagram (https://www.instagram.com/smutandspicebooks/)to stay updated.

Yes, all events require a ticket or booking. Information on how to secure your spot will be included in each event announcement.

We’re always open to collaborations for events, launches, and special features. Feel free to reach out to us for enquiries.

We accept secure payments via Stripe, including major credit cards, as well as Apple Pay and Google Pay.

Yes, we take your privacy seriously and only collect and use personal information as needed to process your order and provide our services.

We accept returns within 30 days of purchase, provided the item is unused, in new condition, and you have proof of purchase.

Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

If your item arrives damaged or incorrect, please contact us and we’ll arrange a replacement or refund.

We currently ship Australia-wide using Australia Post, with plans to expand internationally in the future.

Orders are typically packed and dispatched within 2–4 business days. Delivery times vary depending on your location.

All orders are shipped from Perth, Western Australia.

Each box includes a handpicked romance book from your chosen genre, along with bookish extras like stickers and a themed bookmark.

We currently offer: • Dark Romance Box • Fantasy Romance Box

Yes, each book box includes a surprise title selected to suit your chosen genre.

Yes, you can filter all books on our website by spice level to find exactly what you’re in the mood for.

Browsing by category, spice level, or trying a book box is a great way to discover new favourites you might not have picked yourself.

Spice levels indicate how much on-page intimacy or explicit content a book includes. At Smut & Spice, we use a 1-5 rating system from low to extreme to help you choose what suits your preferences.

No, we stock a wide range of books including contemporary romance, fantasy, and dark romance, with spice levels ranging from low to extreme.

Dark romance explores more intense and complex relationships, often featuring morally grey characters, higher emotional stakes, and darker themes.

Romantasy blends romance with fantasy elements like magic, supernatural characters, or fictional worlds, with romance playing a central role in the story.